Prerequisite(s): WRIT 105, HONP 100 or FSHD 200; students in the SEEDS program can take ENGL 110, ENGL 111, ENGL 114, HUMN 151, HUMN 160, HUMN 288, PHIL 106, or SPAN 242 in place of WRIT 105. This course serves as an introduction to the concept of case management within the human services profession. The case management process is traced from the intake interview to termination of services. In-depth attention is directed toward the three phases of case management: assessment, planning, and implementation, including the tools, techniques, and skills necessary for all three phases. An exploration of the roles and responsibilities necessary to function as an effective case manager are reviewed. In addition, the context in which the case management process occurs is discussed along with the organizational, legal, and ethical issues confronting the case manager. Historical perspectives and theoretical models of case management are examined in detail as well as the methods for effective documentation and case recording.